Vistabeam will be performing installation of your internet connection differently during social distancing. This video was created to help describe our new process.
WE WILL KEEP YOU CONNECTED
You will not be disconnected from service for the next 60 days for non-payment. Though keep in mind, our suspension process is automated and will shut off service if arrangements are not made ahead of time. Contact us before your disconnect date. In the event you don’t call ahead of time and you are disconnected, call to let us know and we will reactivate your service.
HOW TO REACH US
In order to prioritize the health and safety of our customers, communities, and team, we are postponing non-essential installs or service calls for the next couple of weeks. We are also closing our lobbies.
For payments, inquiries, and support please reach out to us via phone or email. We are fully staffed and here to help!
Business and Commercial Inquiries
PRICE CHANGES AND PROGRAMS
If you haven’t already, you will receive a printed letter updating you on price changes we have been working to implement since the beginning of the year. Don’t hesitate to call us with any questions or concerns you may have.
In conjunction with those changes, we will be implementing a Lifeline Broadband program that will provide a $9.25/month credit on broadband service for qualifying individuals. We are working to implement this program ASAP and will keep you updated on the qualification process.
IN THE COMMUNITY
We have installed outdoor community wi-fi hotspots at our office locations:
Headquarters: 1225 Sage Street, Gering, NE
Mitchell: 1208 Center Avenue, Mitchell, NE
Torrington: 1839 Main Street, Torrington, WY
Laramie: 1482 Commerce Drive Unit M, Laramie, WY Coming Soon
Yuma: 304 South Main Street, Yuma, CO
And in collaboration with a customer:
Lone Pine Campground: 901 South Elm Street, Lusk, WY
Thank you for being our customer. We’re all in this together.
Matt Larsen, CEO
During this time of social distancing, know that Vistabeam is committed to KEEPING YOU CONNECTED. We are actively making plans to manage the influx in internet traffic that is likely with students and employees working from home.
In order to prioritize the health and safety of our customers, communities, and team, we are postponing non-essential installs or service calls for the next couple of weeks.
We know your internet service is more important than ever, and we plan to keep our customer service, network maintenance, upgrades and service running smoothly and without interruption.
WE’RE ALL IN THIS TOGETHER. — The Vistabeam Team
As of May 1, 2020, Vistabeam will be implementing new pricing on all internet packages. While we understand that increased pricing can be a difficult adjustment, we have found this change to be necessary for continued delivery of the superior internet experience and extraordinary customer care we promise.
As always, we promise no contracts and no data caps. The new pricing is still very competitive while bringing more value to our customers by allowing us to:
- continue strengthening our network,
- adapt and change with technology,
- empower more communities, and
- reward our team members.
We appreciate your business and are grateful to have you as a customer. If you have any questions or concerns, please let us know.
Thank you for choosing Vistabeam,
Matt Larsen, CEOVistabeam