Open Internet Policy
(as of June 1, 2018)
Inventive Wireless of Nebraska LLC D/B/A Vistabeam Internet (“Vistabeam,” “we,” “our,” or “us”) provides high-speed broadband Internet access services, voice services, and other ancillary services to residential and business Subscribers in Nebraska, Colorado and Wyoming (collectively, “Services”). Vistabeam is committed to offering reliable Internet access services that will allow our Subscribers to take full advantage of all of the lawful content and services available on the Internet. We support the following Net Neutrality principles:
- NO Blocking of lawful Internet content, subject to reasonable network management as described below
- NO Throttling of lawful Internet content, subject to reasonable network management as described below
- NO Unreasonable Discrimination
- NO Paid Prioritization of Internet content
- Freedom of Subscribers to access lawful Internet content
- Freedom of Subscribers to use non-harmful applications of their choice
- Freedom of Subscribers to attach non-harmful personal devices
The Vistabeam Internet Service is primarily a fixed wireless service using bandwidth that is shared with other users on our various computers, servers, transmission equipment and other infrastructure in various states, (collectively, the “Vistabeam Networks”). Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the service, including but not limited to foliage, line-of-sight obstructions, the distance between a Subscriber’s premises and the transmission point, as well as the Subscriber’s connection of multiple devices to the Vistabeam Networks. Although we have engineered the Vistabeam Networks to provide consistent high-speed data services, some network management for these scenarios is required in order to provide the best online experience possible for all of our Subscribers. Very heavy data usage by even a few Subscribers at times and places of competing demand can affect the performance for all Subscribers.
I. NETWORK MANAGEMENT PRACTICES
Vistabeam’s network management is temporary and based on constantly changing and dynamic network conditions.
A. Blocking: Other than reasonable network management practices disclosed below, we do not block or otherwise prevent a Subscriber from accessing lawful content, applications, services, or your use of non-harmful devices.
B. Throttling: Other than reasonable network management practices disclosed below, we do not throttle or otherwise shape, slow, degrade or impair a Subscriber from accessing lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. All lawful Internet use is handled identically.
C. Affiliated Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit any of our affiliates, defined as an entity that controls, is controlled by, or is under common control with Vistabeam.
D. Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
E. Congestion Management: Our Services are provided on a “best efforts” basis and our congestion management practices are in place to ensure that all Subscribers experience as high quality a service as possible. Our typical frequency of congestion is <10%. Subscribers select how much high-speed data they receive under a designated service plan. We do not impose any additional usage limits for the Services unless such limits are enacted as part of our network management practices.
i. Vistabeam may use fair-queueing, which allocates network resources evenly when the Vistabeam Networks approach maximum capacity.
ii. Vistabeam may also use traffic shaping software in order to establish maximum connection rates and fair-queuing policies.
iii. Vistabeam may also conduct deep packet inspection (“DPI”), which is a type of filtering that will examine the data and/or header part of Internet traffic for viruses, spam, intrusions, or protocol non-compliance that may harm a Vistabeam Networks; to determine the routing of Internet traffic; for internal statistical and performance purposes; for lawful intercept capabilities, and/or enforcement of our Service Agreements. We do not use DPI to conduct data mining for targeted marketing or advertising, or anti-competitive purposes.
iv. If Vistabeam determines, in our sole and reasonable discretion, that the manner in which a Subscriber is using the service negatively impacts other Subscribers or a Vistabeam Networks, we reserve the right to apply additional congestion management techniques.
F. Application-Specific Behavior: Subject to the qualification that Vistabeam may reasonably limit or rate-control specific or classes of applications, or other specific protocols or protocol ports as set forth below, Vistabeam generally treats all lawful applications identically. However, we reserve the right to block or limit access to any applications, ports, or protocols that we determine, in our sole and reasonable discretion, may expose any Vistabeam Network to potential legal liability, harm any Vistabeam Network or otherwise interfere with or impair the experience of other Subscribers on a Vistabeam Network.
Subject to the qualification that Vistabeam may reasonably limit peer-to-peer applications as set forth above, Vistabeam generally treats all lawful applications identically; however, Vistabeam reserves the right to block or limit access to any applications that Vistabeam determines, in Vistabeam’s sole and reasonable discretion, may expose Vistabeam to potential legal liability, harm a Vistabeam Network or otherwise interfere with or impair the experience of other Subscribers on a Vistabeam Networks.
The Vistabeam Networks may not support certain high-bandwidth video and voice applications, or peer-to-peer applications that carry unlawful or harmful content/software.
G. Device Attachment Rules: Generally, you do not need approval to connect a third-party device to the Vistabeam Networks. Vistabeam does not limit the types of devices that can be connected to the Vistabeam Networks, provided the devices are used for lawful purposes and do not harm a Vistabeam Network, violate our Service Agreement, expose Vistabeam to potential legal liability, or harm other users of Vistabeam Networks. However, if we determine, in our sole and reasonable discretion, that the connection of a particular type of device to any Vistabeam Network negatively impacts other users or the Vistabeam Networks, or may expose us to potential legal liability or violates our Service Agreement, we reserve the right to limit or restrict Subscribers’ ability to connect such type of device to the Vistabeam Networks. If you need technical support services to assist you in the installation and configuration of third party devices, please contact us or visit http://www.vistabeam.com/. Depending on your level of service and your specific Service Agreement, there may be an additional monthly fee for our IT support services.
We monitor the Vistabeam Networks for security threats and may prohibit certain activity on the Vistabeam Networks that we may deem, in our sole and reasonable discretion, poses a potential risk to the Vistabeam Networks and/or to other Subscribers. Triggering conditions include but are not limited to denial of service activity, IP address or port scanning, excessive account login failures; or certain Internet addresses that are disruptive, malicious and typically persistent. If we notice excessive Subscriber connections, including but not limited to Wi-Fi connections, that are harmful or are commonly used to disrupt the normal use of a Vistabeam Network or use by other Subscribers, we will attempt to notify the Subscriber to work collaboratively to remedy the issue to the extent possible; however, we reserve the right as a reasonable security practice, without advance notice, to block any Subscriber traffic, ports, protocols, devices, or applications (such as peer-to-peer applications that may carry malicious software or are known to be problematic) that we determine, in our sole and reasonable discretion, may cause harm to the Vistabeam Networks or to other Subscribers, or may expose us to potential legal liability.
II. PERFORMANCE CHARACTERISTICS AND COMMERCIAL TERMS
Specific service fees and rates for an individual residential or business Subscriber are set forth in the designated Service Agreement based on whether the Subscriber purchases residential or business Services. Various information is also publicized on the Vistabeam website: http://www.vistabeam.com/
A. Service Description, Pricing and Fees: Vistabeam is continually working to develop a variety of services and plans to meet your individual needs, budget, and Internet demands now and in the future. When we offer new online services, we will provide the characteristics, capabilities and terms of such new service offerings to allow you to make knowledgeable choices about which services make the most sense for you. Vistabeam will continue to provide you with accurate and relevant information in plain language so you can make informed choices.
Links to a current description of the categories of Internet access service offered to residential and business Subscribers are available below, including pricing, expected and actual access speed and latency, and the suitability of the service for real-time applications:
i. Vistabeam High-Speed Internet Service Monthly Plans: details available at http://www.vistabeam.com/residential-plans
ii. VoIP Service: details available at http://www.vistabeam.com/residential-plans
i. VistabeamHD Commercial Internet Service Plans: details available at http://www.vistabeam.com/commercial-plans
Other Fees: Additional fees, such as but not limited to a Service Deposit, Equipment Leasing/Purchase Fee, Installation Charges, Early Termination Fee, Deactivation Fee, Reactivation Fee, Paper Statement Fee, ACH Check Return/Denial Fee, and other applicable fees and taxes may apply as detailed in our Service Agreements provided here. The pricing, terms and fees of our Services are subject to change at any time.
Fees for Additional Services: A current description of the fees for additional network-related services can be found at: http://www.vistabeam.com/additional-services
B. Network Speeds: Vistabeam offers a standard range of download speeds to residential Subscribers varying from 1 Mbps to 50 Mbps. The standard range of download speeds for business Subscribers is from 10 Mbps to 1000 Mbps. The Vistabeam Networks are designed to support these speeds to help ensure that every Subscriber receives the speeds to which they have subscribed. Vistabeam however cannot guarantee speeds at all times, as there are many factors and conditions beyond Vistabeam’s control that can affect Internet performance. Some of these external factors and conditions are:
i. Performance of Subscriber computer and/or router
ii. Type of connection to Subscriber’s own equipment (i.e., Wi-Fi)
iii. Congestion of websites and services on Internet
iv. Website or service limiting speeds on the Internet
v. Internet and equipment performance outside of the Vistabeam Network
The Vistabeam Services are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.
C. Impact of Non-Broadband Internet Connection Service Data Services (also known as “Specialized Services”): Vistabeam does not offer Specialized Services to Subscribers that will affect the last-mile capacity available for, and the performance of, our Vistabeam Services. We note, however, that there may be a temporary slowing of Internet speed when using any of Vistabeam’s broadband and VoIP services at the same time.
D. Acceptable Use: As set forth in the applicable Service Agreements, all of Vistabeam’s residential and business service offerings are subject to the Acceptable Use Policy (“AUP”).Service Agreement. We may from time to time establish or revise the AUP and/or the Service Agreements.
F. Redress Options: Vistabeam endeavors to respond to all Subscriber concerns and complaints in a timely and fair manner. We encourage Subscribers to contact us at 888-251-0920, or firstname.lastname@example.org, or U.S. postal mail to discuss any complaints or concerns as they occur. Our postal address is:
Attn: General Manager
1225 Sage Street
Gering, NE 69341
G. Disputes and Arbitration: The Service Agreements require the use of arbitration to resolve disputes and otherwise limits the remedies available to Subscribers in the event of a dispute.
III. FCC REQUIREMENTS AND COMPLAINT PROCESS
The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules”). Information regarding these Rules is available on the FCC’s website at: https://www.fcc.gov/restoring-internet-freedom
If a Subscriber believes that we are not in compliance with the FCC’s rules, the Subscriber may file an informal complaint with the FCC. The FCC urges Subscribers to submit any complaints via its website at the following address: https://consumercomplaints.fcc.gov/hc/en-us.
IV. ADDITIONAL DISCLAIMERS