Essential Job Duties and Responsibilities
The Vistabeam IT Support Specialist position is responsible for:
- Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications.
- Regular maintenance to existing hardware and computer systems
- Aid Vistabeam team members with technology-related issues:
- Understanding the issue and its cause, solving the problem, and explaining the problem to the team member.
- Troubleshooting systems and applications:
- Running diagnostics on malfunctioning hardware or software and finding solutions for any issue and implementing it.
- Replacing damaged or malfunctioning parts on hardware when necessary.
- Assist in the tracking of hardware and software inventory.
- Assist Vistabeam team members in obtaining access to systems.
- Contribute to the documentation of internal processes and procedures.
- Datacenter/Network Operations Center cleanliness and organization.
- Run/Trace/Terminate CAT5e/CAT6 Ethernet.
- Assist designing/Implementing office wireless/camera systems.
- Other related duties/tasks as needed.
We’re mostly interested in finding people who like helping other people.
- You get along with people
- You’re a decent conversationalist
- You’re a good listener
- Details matter to you
- You can roll with changes
- You know your way around a computer
While not required, these skills are a bonus:
- Linux server management experience (Debian, CentOS, Ubuntu)
- Proxmox Virtualization experience
- PHP, Perl and Python programming languages
At Vistabeam you’ll be part of an extraordinary team!
- We are a team and have each other’s backs.
- We adapt and change with technology and markets: research & development is part of our DNA
- We are proud of the work we do
- We empower our communities
- We respect our customers
- We reward our teammates
- We are competitive and relentless.
Vistabeam is an Internet service provider delivering a superior broadband service experience to underserved areas of Colorado, Nebraska, and Wyoming. Fast, reliable Internet service, accompanied by extraordinary customer care, empowers Vistabeam customers through access to Internet-based knowledge and opportunities.