Customer Care Technician

Vistabeam needs a Teammate like you in our Gering office!

Our Customer Care Technician’s primary responsibility is to provide capable, empathetic, and friendly support to our Vistabeam community of internet subscribers.

In a typical day you will:

  • Help customers via telephone, email, and Facebook;
  • Exercise your analytical skills and problem-solve;
  • Geek out by diagnosing and resolving internet and computer issues.

We’ve got your back:

  • We’ll be sure you’re prepared for this with training and support;
  • You’ll have engineer teammates for brainstorming and escalating issues.

We’re mostly interested in finding people who like helping other people:

  • You get along with people;
  • You’re a decent conversationalist;
  • You’re a good listener;
  • Details matter to you;
  • You can roll with changes;
  • You know your way around a computer.

At Vistabeam you’ll be part of an extraordinary team!

  • We are a team and have each other’s backs.
  • We adapt and change with technology and markets: research & development is part of our DNA.
  • We are proud of the work we do.
  • We empower our communities.
  • We respect our customers.
  • We reward our employees.
  • We are competitive and relentless.

Vistabeam is an Internet service provider delivering a superior broadband service experience to underserved areas of Colorado, Nebraska, and Wyoming.

Fast, reliable Internet service, accompanied by extraordinary customer care, empowers Vistabeam customers through access to Internet-based knowledge and opportunities.