The fiber was restored at 1:30 a.m. this morning.
There is a known outage with our fiber provider in the Walden, Colorado area. They are investigating to see if the line is damaged or if they have damaged equipment. They are attempting to locate a cut near Walden. This will affect customers on the Walden School access point.
Vistabeam will be performing installation of your internet connection differently during social distancing. This video was created to help describe our new process.
WE WILL KEEP YOU CONNECTED
You will not be disconnected from service for the next 60 days for non-payment. Though keep in mind, our suspension process is automated and will shut off service if arrangements are not made ahead of time. Contact us before your disconnect date. In the event you don’t call ahead of time and you are disconnected, call to let us know and we will reactivate your service.
HOW TO REACH US
In order to prioritize the health and safety of our customers, communities, and team, we are postponing non-essential installs or service calls for the next couple of weeks. We are also closing our lobbies.
For payments, inquiries, and support please reach out to us via phone or email. We are fully staffed and here to help!
Business and Commercial Inquiries
PRICE CHANGES AND PROGRAMS
If you haven’t already, you will receive a printed letter updating you on price changes we have been working to implement since the beginning of the year. Don’t hesitate to call us with any questions or concerns you may have.
In conjunction with those changes, we will be implementing a Lifeline Broadband program that will provide a $9.25/month credit on broadband service for qualifying individuals. We are working to implement this program ASAP and will keep you updated on the qualification process.
IN THE COMMUNITY
We have installed outdoor community wi-fi hotspots at our office locations:
Headquarters: 1225 Sage Street, Gering, NE
Mitchell: 1208 Center Avenue, Mitchell, NE
Torrington: 1839 Main Street, Torrington, WY
Laramie: 1482 Commerce Drive Unit M, Laramie, WY Coming Soon
Yuma: 304 South Main Street, Yuma, CO
And in collaboration with a customer:
Lone Pine Campground: 901 South Elm Street, Lusk, WY
Thank you for being our customer. We’re all in this together.
Matt Larsen, CEO
During this time of social distancing, know that Vistabeam is committed to KEEPING YOU CONNECTED. We are actively making plans to manage the influx in internet traffic that is likely with students and employees working from home.
In order to prioritize the health and safety of our customers, communities, and team, we are postponing non-essential installs or service calls for the next couple of weeks.
We know your internet service is more important than ever, and we plan to keep our customer service, network maintenance, upgrades and service running smoothly and without interruption.
WE’RE ALL IN THIS TOGETHER. — The Vistabeam Team
As of May 1, 2020, Vistabeam will be implementing new pricing on all internet packages. While we understand that increased pricing can be a difficult adjustment, we have found this change to be necessary for continued delivery of the superior internet experience and extraordinary customer care we promise.
As always, we promise no contracts and no data caps. The new pricing is still very competitive while bringing more value to our customers by allowing us to:
- continue strengthening our network,
- adapt and change with technology,
- empower more communities, and
- reward our team members.
We appreciate your business and are grateful to have you as a customer. If you have any questions or concerns, please let us know.
Thank you for choosing Vistabeam,
Matt Larsen, CEOVistabeam
As we look back over the year at Vistabeam, we are extremely proud of the growth and accomplishments our team has been able to achieve in delivering extraordinary internet experiences to unserved and underserved customers!
Speed & Capacity
Following our CAF2 subsidies award in 2018, plans were made to install new broadband facilities in Colorado and Wyoming over the course of 2019. In January we began deploying new fixed wireless systems that deliver higher speeds, provide more customer capacity, and have the ability to pass through trees. Over the course of the year, we installed 132 new distribution points, upgraded hundreds of miles of microwave backhaul connections, and added more fiber backhaul capacity so we could deliver faster speeds to more people across our entire service area.
In addition to delivering high speed internet, superior reliability is a cornerstone of Vistabeam service so installing new backup generators and high-capacity battery backups was a large part of our workload in 2019. Between the “bomb cyclone” in the spring, numerous lightning storms during the summer, and the wet snow in November that snapped hundreds of power poles, our crews faced many challenges over the year. We are very proud of the work done by our infrastructure crews, who braved harsh weather conditions and worked hundreds of hours of overtime to keep the bits flowing.
An Extraordinary Team
It takes an entire team to provide Extraordinary Connections. During 2019, our office staff went above and beyond to deliver an extraordinary customer experience. Our team members have become known for treating customers with genuine respect. They truly do their best to deliver individualized, helpful service to each customer.
We have big plans on the horizon for 2020 and a lot of work to do. We will continue to push as hard as we can to upgrade all our customers to the new systems and bring Vistabeam to more people in unserved and underserved areas. Best wishes to you for a happy and prosperous 2020!
Vistabeam is now offering new internet packages to residents of Laramie, Wyoming. Vistabeam’s Freedom Spectrum packages deliver 25Mbs for $39.95/month and 50Mbs for $49.95/month with truly unlimited data and no contracts.
“We are excited to bring the latest, fixed-wireless technology to the Laramie area,” says Matt Larsen, CEO of Vistabeam. “We have always been careful not to oversell our network, which would compromise the quality of our service. Our newly expanded network has exponentially more capacity than the older network, which means we are now able to delivery internet to more customers in the area.”
Founded in 2004, Vistabeam uses fixed wireless to delivery broadband internet to a 40,000 square mile area of Eastern Wyoming, Western Nebraska, and Northern Colorado. The network in Laramie will be fed by a fiber connection along with 4 backup connections on microwave to other parts of Wyoming.
Laramie residents may sign up by calling 888-251-0920 or by visiting www.vistabeam.com .
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Photo Caption: Vistabeam infrastructure team member, Luke Turner, mounts new equipment on a Vistabeam tower overlooking Laramie, Wyoming. The new equipment I part of Vistabeam’s newly expanded network.
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About Vistabeam: Vistabeam is an internet service provider delivering a superior broadband service experience to underserved areas of Colorado, Nebraska, and Wyoming. Fast, reliable internet service, accompanied by extraordinary customer care, empowers Vistabeam customers through access to internet-based knowledge and opportunities.