Agate Fossil Beds Access Point. Photo courtesy Jerry Allen.

We use wind-powered sites where possible. Many of our customers are in remote locations where standard electricity-powered sites are not an option. By utilizing the abundance of wind in our area, Vistabeam conserves energy, lessens the impact on the environment, and brings high speed internet to even the remotest locations.

Don’t use your vistabeam.com email address when filling out forms online from companies that you don’t 100% trust.  Some companies may sell your email address as part of a mail-list and it can end-up in the hands of hackers and spammers.

• Make sure your email password is complex.  A simple password, like the name of your dog, may be easy to remember, but it is also easy for a hacker to figure out.  A complex password with a combination of upper and lower case characters, numbers and special characters (such as an underscore or an ampersand) is much more difficult for a hacker to crack.
• Neither Vistabeam nor any other legitimate company will ever ask you for your email password via email.  If you receive an email asking for your email password, even if the email claims to be from Vistabeam, delete the email without responding or call our office.

If you need help making your password more secure, one of our representative would be more than happy to assist you.

To power cycle your Internet connection, find the small white or black box that is between the radio on your roof and your computer or router.  This box is your Power over Ethernet adaptor (or PoE) and provides power to the radio on your roof.  The PoE is usually inside the home and close to your computer or router.

To power cycle, remove the power cord from the side of the PoE, leave it unplugged for 15 to 20 seconds, then plug it back in.  You should not need to remove the Ethernet wire from the PoE.  The Ethernet wire has an end that resembles a telephone line.  If you do remove the Ethernet wire, it is important that you connect the wire back into the exact ports from which you removed them.

If you have a router, remove the power cord from the back of the router and the power cord from the PoE simultaneously.  When you return the power to these devices, there is a good chance your Internet will be back to performing the way it should.

• the quality and condition of the server at the speed-test location
• the number of people currently testing to the same speed test server as you
• the physical distance from your computer to the speed test server
• the quality and condition of your router, computer’s Ethernet card, or computer’s wireless card

Vistabeam has its own speed test server that we recommend you use to test the speed of your Vistabeam Internet.  Our speed test can be found at speedtest.vistabeam.com.  This should provide to you the most accurate speed with which you are accessing the Internet.